Terms and Conditions - Tiglion Membership

1. General Information

(a) To be a Tiglion member (referred as the "Member" thereafter), and to enjoy the benefits of available online travel products/services booking, reservation and purchase facility which may be offered from time to time by Tiglion Travel Services Company Limited (referred as the "Company" thereafter), please carefully read the following Terms and Conditions for Tiglion Membership, in addition to all other Terms and Conditions, namely:

subject to all the above mentioned Terms and Conditions (collectively referred as "All Terms and Conditions" thereafter) the products/services in this Website (referred as the "Services" thereafter) are offered.

(b) Member's use of the Services and/or the Company's Website is expressly conditioned on the Member's acceptance of All Terms and Conditions. By using the Services of the Company, the Member signifies the Member's assent to and is bounded by All Terms and Conditions. If the Member does not agree with any of All Terms and Conditions, the Member must not use the Services of the Company and/or the Company's Website.

(c) Under this Agreement, the Member and the Company are customer-supplier relationship, and no agency, partnership, joint venture, employee-employer or franchiser- franchisee relationship is intended or created by this Agreement.

(d) Words used in All Terms and Conditions importing the singular include the plural and vice versa and words importing one gender include all genders.

(e) The Company may change All Terms and Conditions from time to time without prior notification to the Member. By continuing using this Facility, the Member implies agreement to the latest All Terms and Conditions. Member's continued use of these Services after such changes shall constitute the Member's consent to such changes.

(f) Guests and non-Tiglion Members will still be able to access and/or use most part of the contents of this Website for online and offline hotel booking, purchasing online travel insurance and offline booking of air tickets.

(g) If the Member has any questions about All Terms and Conditions, please contact the Company for clarification.

2. Member Eligibility

(a) Member are invited from existing value customer base of the Company. Member must be individual who has the capacity to form legally binding contracts under applicable law. Without limiting the foregoing, membership is not available to minors.

(b) Membership is not transferable. Membership status is classified as "privileged", "normal" or "suspended". Privileged Members will enjoy additional benefits offered from time to time by the Company. Temporarily or permanently suspended Members will not be eligible for using the Company's online air ticket reservation and online and offline hotel booking facilities.

3. Member Account

(a) The Company shall establish an account with each Member. The account shall contain records of travel transactions the Member has made with the Company. The Member must provide personal and company contact information at the time of registration in order for the Company to maintain the account and to assist the Member completing the travel transactions more effectively and efficiently during the process of providing travel-related services to the Member.

(b) Access to the Member's account is by means of an authorized login id and a password granted by the Company.

4. Member Responsibility

(a) The Member understands that it is the Member's responsibility and own effort to check whether the Member meets all travel requirements and her/his travel status is in compliance with applicable immigration law of the countries which the Member plans to travel/visit before the Member uses the Service. Without limiting the foregoing, the Members are responsible for obtaining the travel documents and entry visas required by the countries which the Member wishes to travel/visit.

(b) In consideration of the usage of the online air ticket reservation and online and offline hotel booking facilities, the Member agrees to: (a) provide true, accurate, current and complete information about the Member as prompted by the member registration form (such information being the "Registration Data") and; (b) maintains and promptly updates the Registration Data, with the assistance of the Company, to keep it true, accurate, current and complete. Members should check the accuracy and completeness of their registered data periodically and before using the online air ticket reservation facility via the Company's Website. If the Member provide any information that is untrue, inaccurate, not current or incomplete, or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate the Member's membership and refuse any and all current or future use of the online hotel booking facility and/or the online air ticket reservation facility or any part thereof.

(c) The Member will receive a member login id and a password upon membership acceptance by the Company after the membership registration process. The Member is responsible for maintaining the confidentiality of this Member login id and password, and is fully responsible for all activities that occur under the Member's login id and password or account. The Member agrees to (a) immediately notify the Company of any violation and/or unauthorized use of the Member's login id and password or account or any other breach of security, and (b) ensure that the Member exits from the Website at the end of each use of the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website. Further, The Member is financially responsible for all uses of the services provided by the Company's Website under the Member's login id and password or account, regardless whether the Member is actually using the services and/or facility by herself/himself, or by any third parties including but not limited to minor or children, with or without the knowledge of the Member at the time of using the services and/or facility. The Company cannot and will not be liable for any loss or damage arising from the Member's failure, whether it is intentional or unintentional, to comply with the Member's responsibilities mentioned in this Section.

5. Member Conduct

(a) As a condition of the Member's use of the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website, the Member warrants to the Company that the Member will not use the Company's Website for any purpose that is unlawful or prohibited by All Terms and Conditions, and notices.

(b) Members may only use the online air ticket reservation facility to make reservations, bookings or purchases of air tickets, use the hotel booking facility to book hotel room(s) online or offline, and other available travel products/services offered by the Company from time to time. Members shall not use them for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation, booking, purchase or any reservation, booking, purchase in anticipation of demand.

(c) The Member agrees to abide by all applicable local and international laws and regulations and is solely responsible for all acts or omissions that occur under the Member's login id and password or account, including the content of the Member's transmissions through the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website. By way of example, and not as a limitation, the Member agrees not to:

• Create a false identity.
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Company's Website when access and/or use the Website.
• Transmit or upload any materials that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs.
• Interfere with or disrupt networks connected to the Website or violate the regulations, policies or procedures of such networks.
• Attempt to gain unauthorized access to the Company's Website, other Member's accounts, computer systems or networks connected to the Website, through password mining, other Member's login id and password or any other means.
• Interfere with another Member's use of the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility or another individual's or entity's use of similar facilities and services.

6. Membership Suspension and Termination

(a) The Company reserves the right at any time at its absolute discretion and without notice to revoke the membership of any Member and/or the right of any Member to use the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website. The Member agrees that the Company, in its sole discretion, may suspend and/or terminate the Member's login id and password or account or use of the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website, and remove and discard any content the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility, for any reason, including, without limitation, for lack of use or if the Company believes that the Member has violated or acted inconsistently with All Terms and Conditions of this Agreement.

(b) The Company may also in its sole discretion and at any time discontinue providing the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website, or any part thereof, with or without notice. The Member agrees that any suspension and/or termination of the Member's use/access to the facilities and services on the Website under any of the All Terms and Conditions of this Agreement may be effected without prior notice, and acknowledges and agrees that the Company may immediately deactivate or delete the Member's login id and password or account and all related information and files in the Member's account and/or bar any further access to such files or use the facilities and services on this Website. Further, the Member agrees that the Company shall not be liable to the Member or any third-party for any suspension and/or termination of the Customer's use or access to the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website or this Website and the consequences thereafter.

(c) In the event that membership is suspended or terminated, the Member's corresponding obligations and responsibilities under this Agreement shall continue.

7. Service and Support

(a) The Company endeavors to provide the best customer service and support in the travel industry. For Members and Customers, the Company promises that their staff and support people will attempt to handle any query involving the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Company's Website. However, the Company has no obligation to provide service or support until the Company has received full payment for the travel products or services from the Members and Customer for which service or support is requested.

8. Exclusion of Warranty

(a) The online air ticket reservation facility, online and offline hotel booking facility, online travel insurance purchase facility or other facilities and services that may be offered by the Company from time to time on this Website are provided by the Company for the Member's personal viewing and convenience. No warranty is made, whether express or implied, with respect to the accuracy, availability, reliability, merchantability, fitness for a particular purpose, title or non-infringement of online air ticket reservation facility, online and offline hotel booking facility, online travel insurance purchase facility and the Company does not warrant that the Website, the server, the software, the computer equipment or other facilities used will be free from viruses or harmful components or that the online air ticket reservation facility, online and offline hotel booking facility, online travel insurance purchase facility will operate in an uninterrupted or error-free manner. The Company disclaims any and all implied warranties relating to the provision of the online air ticket reservation facility, online and offline hotel booking facility, online travel insurance purchase facility on the Website.

9. Disclaimers and Limitation of Liability

(a) The Company and its officers, directors, employees and agents, shall in no event, be liable for, any damages to, or viruses that may infect the Member's computer equipment or other property on account of the Member's use of the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Website or the Member's downloading of any materials, contents, data, text, images, video or audio from the Website.

(b) In no event shall the Company and its officers, directors, employees and agents be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (1) the use of or reliance the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility or any of the Website's contents, or (2) the availability or unavailablity, performance or non-performance of the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Website even if such party has been advised of the possibility of damages to such parties or any other party.

10. Indemnification

(a) The Member shall defend and indemnify the Company and its officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on the Members's behalf or by third parties as a result of the Member's use orf the reliance of the online air ticket reservation facility, online and offline hotel booking facility and online travel insurance purchase facility on the Website.

11. Attorney's Fees
 
If the Company or either of their affiliates take any action to enforce this User Agreement and these terms and conditions, such parties will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorney's fees and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled.

12. Injunctive Relief

You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to the Company as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that the Company shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by the Company in obtaining such an injunction, including, without limitation, reasonable attorney's fees. You agree that no bond or other security shall be required in connection with such injunction.

13. Termination

The Company, at its sole discretion, may terminate your password, account (or any part thereof), this User Agreement and these terms and conditions and/or the provision of any of the Service or use of the service at any time for any reason, including any improper use of this service or your failure to comply with these terms and conditions. Such termination shall not effect any right to relief to which the Company or its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to the Company.

14. Assignment

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

15. Modification

The Company may at any time modify these terms and conditions without notification and your continued use of this Service will be conditioned upon the terms and conditions in force at the time of your use.

16. Additional Terms

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of whole or portions of this Service without notification, and you agree to abide by such other terms and conditions in force at the time of your use.

17. Severability

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Headings

The headings used in this User Agreement are included for convenience only and will not limit or otherwise affect the terms and conditions herein.

19. Entire Agreement

This User Agreement, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between you and the Company relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified.

20. Your Registration Obligations

In consideration of your use of the Service, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or the Company suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

21. No Resale of Service

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service, including but not limited to, the product information, the price information, the reservation facilities and the reservation made through the Service.

22. Proprietary Rights

You acknowledge and agree that the Service and any necessary software used in connection with the Service ("Software") contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part.

You agree not to (and will not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is specifically provided by the Company for use in accessing the Service.

23. Terms and Conditions - Online Air Ticket Reservation - General

(a) Access to the Service is granted to those Customer from the special customer group pre-selected by the Company. All use of the Service by one with no valid and legal delegation from the Company or those with an expired grant of use are considered unauthorized access, which will be subject to legal and financial liabilities.

(c) The Customer and Member acknowledges that some of the materials and contents accessible through this Service is provided by third parties and the Company is not responsible for those third parties or the goods or services they offer. Customer's and Member's use of this Service and/or the Company's Website is expressly conditioned on the Customer's and Member's acceptance of All Terms and Conditions. By using the Service of the Company, the Customer or Member signifies the Customer's or Member's assent to and is bounded by All Terms and Conditions. If the Customer or Member does not agree with any of All Terms and Conditions, the Customer and Member must not use the Service of the Company and/or the Company's Website.

(d) Airlines impose different fares terms and conditions on the sale of specific air tickets and travel products featured on this Website. The Customer and Member should carefully read all the terms and conditions, as well as important rules, specific to the air ticket fares and restriction conditions, and travel products before finalizing the air ticket booking transactions.

(e) Words used in All Terms and Conditions importing the singular include the plural and vice versa and words importing one gender include all genders.

(f) The Company may change All Terms and Conditions from time to time without prior notification to the Customer and Member. By continuing using this Service, the Customer and Member imply agreement to the latest All Terms and Conditions. Continued use of the Service after such changes shall constitute the Customer's and Member's consent to such changes.

(g) The Company may, at any time and at its sole discretion and without cause or notice, terminate or restrict any Customer's or Member's access to this Service or the Company's Website or refuse to give effect to any booking or reservation requested by any Customer or Member without being required to give any reasons or advance notice.

(h) If the Customer or Member has any questions about All Terms and Conditions, please contact the Company for clarification.

24. Air Fare and Flight Information

(a) The Service provides the air fare and flight information to the Customer and Member for reference purpose only. All air ticket fares offered for reservation and/or sales are subject to availability, acceptance, confirmation, denial, cancellation and/or postponement of such air ticket fares and air flights solely at the discretion of the airlines or their respective service vendors and providers.

(b) Air ticket types and fares displayed in TOD NetFare Finder or anywhere on the Website or anywhere found in the Service or when booking online/offline do not include taxes or airport charges or any other service charges imposed by the airlines and are subject to airlines or their service vendor/provider availability and final acceptance. The online booking Request Form constitutes a booking request only and the Company does not guarantee air ticket availability, class or prices until the booking has been confirmed by one of the Company's travel consultants by means of a formal transaction invoice issued by the Company and duly executed and fully paid for by the Customer or Member. Airlines flight availability, fares, conditions and class of travel can change at any time without prior notice to the Customer or Member. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when the Customer's or Member's booking is confirmed by one of the Company's travel consultants by means of a formal transaction invoice issued by the Company to the Customer or Member.

(c) Bookings made through the Service also only constitute a request to purchase, and the correctness of this request in regard to abiding by the rules of the fare as stated is the responsibility of the Customer or Member. The Company does not guarantee the fare quoted until the booking is confirmed by one of the Company's travel consultants by means of a formal transaction invoice issued by the Company. Airlines and their service vendor/provider may change their availability, conditions and prices, etc., without notice to the Customer and Member.

25. Booking Request

(a) The Customer or Member must be responsible for the truthfulness and accuracy of the information provided when making an air ticket booking request through the Service. The Company is not responsible for any untrue and inaccurate information provided by the Customer or Member. The Customer or Member must rectify any untrue and incorrect information of the air ticket booking request and be liable to damages arising from the inability of rectification of such untrue and or incorrect information.

(b) In the event of online air ticket booking or reservation becoming not available due to, without limitation, for certain type special discounted fares, insufficient seats, the Customer or Member should fill in and submit the completed booking Request Form provided by the Service to the Company. The Request Form will be processed by the Company as soon as practicable.

(c) The Company will impose an additional service fee, which will be specified in the Service, in handling the processing of online air ticket booking, reservation and purchasing request made by the Customer and Member.

(d) In making an air ticket reservation for the Customer or Member through the Service, the Company will be acting as agent of the airlines and their respective service vendor/provider concerned. The Company accordingly accepts no responsibility or liability for any misunderstanding or error, whatsoever and howsoever caused, in respect of any reservation made through the Service. The onus rests on the Customer and Member to read and understand the air ticket fares and the air ticket booking rules and ensure their booking abides by these rules, to carefully check and correct any mistakes in the Customer's or Member's reservation request and in any confirmation thereof received from the airlines or their respective service vendor/provider via the Company.

(e) The Company merely acts as an agent for the sales of air tickets and cannot be held responsible for overbooking, misinformation or mishandling of reservation by the airlines or their service vendors/providers, and/or any other dissatisfaction or complaint of the Customer or Member to the restrictions/conditions, etc., of the air tickets and/or the quality, features, etc., of the services provided by the airlines or their respective service vendors/providers or otherwise howsoever. In the event of overbooking, misinformation or mishandling by the airlines or their respective service vendors/providers, or any other dissatisfaction or complaint aforesaid, the Customer or Member should take up the matter directly with the airlines or their respective service vendors/providers.

26. Booking Acknowledgement and Confirmation

(a) If booking is via a submission of a completed booking Request Form, one of the Company's travel consultants will contact/respond to the Customer or Member concerned as soon as practicable. Customer's or Member's booking request will be acknowledged directly via the Company's travel consultant either by phone or email.

(b) If booking is completed through the online processing upon successfully completing the "Book Now" process, the Member will be acknowledged with the return of a Booking Reference Number as a successful electronic booking request record.

(c) All booking requests, regardless of whether it is made via Request Form by the Customer or Member; or via the online air ticket reservation service by the Member, are regarded as "requests" only. These booking requests are subject to further confirmation to the Customer or Member by the Company's travel consultants via email or phone. This confirmation is necessary as the Customer's or Member's booking requests may be subjected to changing flight schedule or certain fare restrictions or price adjustments imposed by the concerned airlines at any time without notifying the Company. Examples are restrictions on code-sharing flights (especially for special fares), weekend or other surcharges, etc.

(d) An air ticket booking, after taking into account of the aforementioned terms and conditions (in clause 26 (c) above), will achieve a state of "general enquiry process", which will be followed with a second state of "purchase transaction process" to be initiated by means of a formal transaction invoice issued by the Company and thereafter presented to the Customer or Member by facsimile transmission or by other means where appropriate. No purchase transaction is deemed to be conducted if full payment is not received by the Company on or before the payment deadline date. Consequently, the Customer or Member will be notified by the Company of the acknowledgement of such a general enquiry by email or phone. After the completion of the second state of the "purchase transaction process" as described in the foregoing part of this clause, the air ticket will be issued and delivered to the Customer or Member as per the collection/delivery instructions given by the Customer or Member. (Note: there will be no charge to the Member's credit card if an air ticket booking is not confirmed as per clauses 26 (c) and 26 (d) of this section).

27. Booking Changes and Cancellation

(a) Changes to itinerary are allowed for air ticket reservation request prior to the completion of the "purchase transaction process" by the Customer or Member and it is at no service fee imposed by the Company. However, the total payment amount for the changed reservation request will be recalculated based on the actual material changes and is subject to price variation. The Customer or Member must pay the recalculated total amount in a case of changing booking.

(b) Cancellation of an air ticket reservation request is allowed prior to the respective formal transaction invoice issued by the Company has been acknowledged by the Member or Customer and it is at no service fee imposed by the Company. Cancellation may be initiated by the Customer or Member prior to the Customer's or Member's acknowledgement of the formal transaction invoice issued by the Company. Cancellation of an air ticket reservation is bound to be automatically executed by the Service if the payment deadline expires and the air ticket reservation is not paid by the Customer or Member in the full amount.

28. Air Ticket Changes and Cancellation

(a) Any changes to or cancellation of the air ticket after the air ticket is issued are subject to the terms and conditions of the air ticket. The Customer or Member should call the Company for assistance. If the air ticket is eligible for changes or cancellation, the Customer or Member is liable for any penalty, additional charges or expenses or service fees imposed by the airlines or their service vendor/provider, or the Company in respect of such changes or cancellation.

29. Prices and Currency

(a) The supported billing and payment currency for the air ticket purchase is Hong Kong Dollars. The Company will bill the Customer and Member in Hong Kong Dollars and the Customer and Member will pay the Company with Hong Kong Dollars.

30. Payment

(a) Payment may be made by online or offline payment method. The Customer or Member must make payment IN FULL for the air ticket booked or reserved, including but not limited to the airfare, taxes, airport security surcharge and aviation insurance surcharge, service fees and delivery charges, etc., in the manner specified for the Customer's or Member's choice of payment method on or before the payment deadline date specified by the Company.

(b) The Company only accepts a valid credit card which belongs to the Customer or Member who makes the air ticket reservation online. The reason for this is to protect the Customers and Members from any potential frauds associated with the air ticket booking on the Internet.

(c) The online air ticket booking or reservation should be regarded as successfully completed if and only if an "Online Payment Receipt" screen is displayed to the Cutomers or Member by the Company's Service after the Customer or Member makes the payment by means of credit card online. In the event that the Customer or Member does not receive this "Online Payment Receipt" screen, the Customer or Member must retry the payment portion of the reservation process or follow the instructions as directed by the Service.

(d) If the Customer or Member fails to make full payment by the payment deadline date or otherwise directed by the Service, the air ticket booking will be automatically cancelled without any notice to the Customer or Member.

31. Refund

(a) The Company will not make refunds in any circumstances for an air ticket reserved/booked online as long as the airlines concerned operate their respective flight relating to the reserved air ticket in the normal course of business.

32. Ticket Collection

(a) The Customer or Member must specify the method of collecting the air ticket voucher when completing the "general enquiry process" as described in the foregoing clause 26 (Booking Acknowledgement and Confirmation) of the Terms and Conditions. Air ticket voucher may be collected by the Customer or Member personally or by the Customer's or Member's delegated person at the Company's office in Hong Kong. Alternatively, air ticket voucher may be delivered to the Customer's or Member's registered delivery address by using a courier service provider pre-arranged by the Company.

(b) If the Customer or Member chooses to collect the air ticket voucher personally or by a delegated person, the Customer or Member or the delegated person should collect the air ticket voucher from the Company's office in Hong Kong and prior to the first flight departure date. The Company is not responsible for the Customer's or Member's or their delegated person's delay or inability to show up and collect the air ticket voucher that may miss the first flight departure date.

(c) If the Customer or Member chooses to request the Company to deliver the air ticket voucher to a specified address, whether it is a domestic or international address, the Customer or Member must be responsible to provide and verify the correctness of the address during the booking process. The Company is not responsible for the correctness of the address for the air ticket voucher delivery. Further, any delay, loss or damage that may occur during the delivery of the air ticket voucher by the courier service provider is at the sole risk of the Customer or Member and it is not the responsibility of the Company.

(d) The Company requires adequate lead time to arrange delivery of ticket vouchers or travel documents to the Customer or Member who chooses the option for the Company to forward to them the ticket vouchers or travel documents by post, express delivery or other specified modes of transportation or transmission. The Company will not assume any responsibility nor guarantee that the purchased ticket vouchers or travel documents will be able to be received by the Customers or Members who choose not to collect their purchased ticket vouchers or travel documents at the Company's office in Hong Kong. Therefore, it is pertinent that the Customers or Members should allow ample lead time for making an air ticket purchase or requesting any travel products/services from the Company. Further the Customers or Members will assume full risk if they request the delivery of their purchased ticket vouchers or travel documents to their specified point of collection.

33. Travel Requirements

(a) It is the Customer's or Member's responsibility to comply with the travel requirements for travel documents, visas, health, tickets for onward or return journey, provision of sufficient funds, etc. for entering into or making a transit via a country.

(b) If the Customer or Member fails to comply with any of the travel requirements, the Company will not be held responsible or liable to any refund of payment, either in whole or in part, of the air ticket purchased by the Customer or Member. The Company will not be held responsible or liable ot any loss, without limitations to, direct or indirect losses, financial or non-financial losses, etc., incurred by the Customer or Member or any other third parties. This is the full responsibility of the Customer or Member.

34. Travel Insurance

(a) The Company provides the Customer or Member an opportunity to purchase online travel insurance products that are offered by the Insurance Companies and/or their Underwriters via this Service. If the Customer or Member chooses to purchase a travel insurance at the time of air ticket booking, reservation or purchase, the Customer or Member should complete the Online Travel Insurance Application Form. The Customers or Members should refer to the Terms and Conditions - Online Travel Insurance Application for details and reference .