Tiglion Travel Services Company Limited (Tiglion) is a SME Small Medium-sized Enterprise in the Hong Kong tourism market in business since 1982. In the 1993, Tiglion Consultancy Company Limited set up and deployed an initial version of its information database by means of electronic BBS Bulletin Board System in daily operation for publishing electronically travel related information and travel service products for its sister travel service company. In the mid-1990s, the company also started building an Internet infrastructure around the core business, developing real-time online airfare booking, real-time online hotel reservation, real-time online car rental, real-time online insurance purchase, and completing a STP Straight Through Process of sale transaction in respect of travel-related products and services. Built and maintained a wide range of travel information knowledge databases, collectively implanted the websites, in English, Traditional Chinese and Simplified Chinese. Internet users are allowed to have free access to most essential travel related information like visa requirements, currency, customs, weather and destination fast facts. These multiplex electronic products and the information service provided by Tiglion are well recognized all over the world

Tiglion focused on the Business-to-consumer electronic commerce (B2C), that is a form of electronic commerce in which products or services are sold from a company to consumers over the Internet for its own use. Tiglion built around the idea of One-Stop-Shop service web-site in order to increase the convenience, efficiency and effectiveness for the customer. Online transaction platform travel.com.hk puts forward a customer-oriented system that allows customers to carry out search from a wide range of travel products, locate hard-to-find information and shop online all in one-stop travel mall. Furthermore, Insurance on Demand (IOD) is facilitating customers to creatively get insurance by means of ˇ§clicksˇ¨ at Internet speed. By the use of electronic platform, the company can reduce the up-front, information and transaction costs in order to provide a lower price and more customized products for the customers. Alternatively, customers can minimize their search and time costs by using the Internet and electronic platform. In addition, the application of electronic commerce readily crosses traditional departmental, industry, and national boundaries, so Tiglion can expand its business globally.

Tiglion not only builds and maintains a "One-Stop-Shop for Travelers" web site packed with useful travel related information coded in English, Traditional Chinese and Simplified Chinese, but also has strong technological capabilities for supporting the development of the company. As ISP Internet Services Provider, Tiglion can support the development of the Web site content and provide the ongoing maintenance and support of the site. The company also deployed VPN Virtual Private Network for supporting fast responses and highly-secured real-time online payment transactions for the customers.

Tiglion will meet challenges in allocating resource to improve the company's online transmission infrastructures, evaluate new marketing strategies and explore ways to work closely with business partners and alliances for mutual benefits and expansion. The company focus on developing more dynamically interactive and user-friendly processes and systems to satisfy different kinds of customers in order to expand the business globally.